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Frequently Asked Questions
How are your orders shipped?
Our products are shipped worldwide by the mail service. Once your order is received we will hand the product over to the shipping service. Once the product reaches your country, it will be handed over to your country's lead postal service. Please contact them first if you have not received your package. You can provide them with your tracking code found on the track order page.
What is the cost of shipping?
Our shipping costs vary depending on the chosen product and shipping location. However keep an eye out for special deals advertised on our site that offer free shipping. You can also choose to pay a small fee for priority insured shipping. This will cover you in case your good are lost or damaged in transit. If we find this has happened we will immediately send out a replacement.
My shipment arrived separately?
Our orders are fulfilled from a variety of warehouses. Therefore on a rare occasion, one item you've ordered may have been out of stock at your nearest warehouse. Therefore the item will be shipped from another warehouse and may take and may arrive a few days later.
For more information about shipping, please read our Shipping Policy.
How can I track my order?
Once you have placed an order you will receive your tracking code in your confirmation email. By clicking the page called 'track orders' in the navigation bar above you can then input your order number and email address to see the tracking information for your order. Your order number can be found on your confirmation email.
When will the tracking information appear?
Please note that you may have to wait 2-4 days for your tracking information to appear. The tracking information will only become active when your order reaches the firstcheckpointon its Journey. When this checkpoint is reached you will receive an email with a link to track your order.
Why is my shipment status unchanged?
If your order requires international shipping the tracking will not update for a while during the time your order passes over seas. This is the longest section of your packages journey. Once the package reaches your country the tracking information will update and you will receive your package quickly within a few days. Unfortunately, in some circumstances your shipment may get delayed. This can be down to a number of reasons, such as extreme weather, custom checks or backlogs.
Tracking shows delivered, but order not received?
If your order is marked as delivered, this means that one of the following must have happened. Either the parcel was accepted by someone at the address, the package was left with a neighbor or the package was left in a safe place near your property. You will usually be notified with a piece of card through your letter box describing where your package was left. If you still can not find your order head to the tracking page for your order, here you will find your tracking code. Take this and give it to your local post office as they may have your package.
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